State Bank of India is one of the banks in which I will never open an account. I had an account with them which I closed a few months ago. You won’t get worse service in any other bank, I think. At least, I haven’t.
And yet they have brought out this advertisement. That they have given 13600 water purifiers to an equal number of schools in India. I don’t believe the ad at all. The SBI must be bluffing us for all I know. Just two days back I was in a branch of SBI, Green Park Extension, Delhi, to deposit an amount in the name of my sister whose account is in a Kerala branch of the bank. I was told to wait in a particular queue. I waited rather impatiently for 50 minutes. The clerk who was dealing with the clients in the queue was too slow even by normal Indian standards, and even by SBI standards. Finally when my turn came, I was told that outstation deposits will only be accepted in the Mandir –vali gali branch. The clerk did not even have the courtesy to tell me what all that gibberish meant. I was barely able to make out the words mandir and gali.
I was lucky enough to have lived in Delhi for 11 years to understand the importance of mandir and gali. I came out of the terrible bank and asked a paan-wala where the mandir-vali gali was. He was not very sure. I mentioned the SBI. He said, “Yes, there’s a branch of SBI there. But that caters to amounts less than 10,000.” I wanted to send exactly Rs 10,000.
Finally I located the mandir-vali gali branch of SBI. It looked worse than a prison. It was a room of 2m x 1m. If you don’t believe me, do visit it at Yusuf Sarai, New Delhi, almost opposite to All India Institute of Medical Sciences. The fellow at the counter was very condescending, even obsequious. I raised a doubt: “How can I pay money at this counter which looks like …?” The fellow at the counter said even before I could complete my simile: “Just like you would pay at the bank. We’ll give you the stamped counterfoil.”
He did give me a stamped counterfoil. But my problem is: Why does the SBI do such a thing? Why can’t it make its own branches function properly? Too many stupid people working in govt offices, as I was told by the Mehrauli branch of SBI a few years ago when I went with a similar complaint?
Too many stupid people working in govt office. I think that’s the problem with India.
You walk into any govt office to find it out. They are stupid and cunning. They know how to make money out of you. Either by swindling you in the form of bribe or by sending you to a counter where the commission will be charged against your account!
That’s India 🙂
That’s State Bank of India.
That’s all the state-run banks of India, as far as my experience goes.
my probelm is this:
why does the SBI spend money on installing water purifiers in schools instead of giving proper service to their clients?
The Railway of India has decided to roll back the hike in the fares and go for advertising. Didn’t Laloo, with all his puny but crooked brain, do the same thing and fail miserably? What we need is not advertisement. What we need is service, proper service, just the service which you are supposed to give us. Why can’t the SBI or any govt agency give it?
Simply because the govt is a bunch of fools, criminals, or … you choose.